Mon, Dec 12, 2011
As organizations increasingly expand across the nation and globe, remote work arrangements have become a common part of day-to-day business. This poses a challenge for managers, who are often left struggling to engage employees they cannot see.
1. Recognize Your Employees: HR Solutions’ Research Institute has found that recognition is the most powerful driver of Employee Engagement.
Managers should set daily, weekly, and monthly reminders to consider their remote workers’ accomplishments and identify means for recognizing them.
Recognition could involve bestowing an award on the employee at a virtual staff meeting or sending a thank-you email. Even a simple phone call thanking your employee for his or her hard work can be a powerful motivator.
2. Address Career Development: With career development being such a powerful driver of Engagement, many people avoid working from home, believing that remote work could lead to their being forgotten and overlooked when advancement opportunities arise.
Understanding that relationships play a huge role in career success, the best managers ensure their remote workers are able to build beneficial relationships with colleagues despite working outside the office. Managers can accomplish this by coordinating remote mentorships.
Managers can also group their remote employees into teams for collaborative work and create protocols that encourage them to connect through video conferencing, telephone meetings, and live Internet chats.
3. Instill Confidence In Your Leadership Abilities: The third most powerful driver of Employee Engagement is employees’ belief in their supervisors’ managerial abilities. To instill confidence in these abilities, managers must lead by example and demonstrate trust in their direct reports.
With virtual work arrangements being particularly conducive to micromanagement, nowhere is trust more important than in a remote working relationship. To demonstrate trust, allow reports to make on-the-ground decisions for themselves.
To ensure employees do not feel they are being constantly monitored, ask for feedback from remote workers as to whether status meetings are occurring at the ideal frequency.
4. Bond Employees to the Organization’s Strategy and Mission: For employees to be highly engaged, they must feel personally aligned with their organization’s strategy and mission. For virtual workers, who are removed from their organization’s physical community, alignment with strategy and mission is particularly important.
To help align remote workers, list the company strategy and mission on the Intranet. Computers can be loaded with a screensaver highlighting strategy and mission. To ensure workers understand how their everyday efforts align with the strategy and mission, initiate a discussion about this during performance evaluations.
Virtual employees and managers can talk about how their performance goals relate to the corporate mission and strategy, leaving the employees with a sense of being integral to their organization’s mission, strategy, and success.
5. Help employees enjoy their job content: Like employees who work onsite, virtual workers can only be truly engaged if they enjoy the tasks they perform. Although most employees must face some tasks they find tedious, workers with excellent managers are usually allowed some flexibility in this regard.
To improve remote workers’ enjoyment of their job content, managers can identify tasks their virtual workers prefer and, so far as flexibility is possible, make their employees specialists at those tasks. Accommodating preferences is best done with the team in mind, so that no individual has to bear a heavy burden of undesirable tasks.
Allowing employees to choose their preferred method for completing work can also contribute to satisfaction with job content.
As technology advances and employees increasingly expect flexibility in the workplace, businesses must learn to accommodate virtual work arrangements if they wish to remain competitive.
Though these arrangements create new managerial challenges, a strategy in which managers target the Key Drivers of Employee Engagement can lead to desirable outcomes for employees and managers alike.
As such, employers would be wise not to shy away from remote work arrangements. Rather, they should embrace them while creating a framework for Employee Engagement and success.