Author Archives | Ben Eubanks

Ben Eubanks - who has written 3 posts on MonsterThinking.

Expect the Best: Getting the Most From Your People

Saturday, July 3, 2010

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Expect the Best: Getting the Most From Your People

I hit a session Tuesday morning at SHRM10 called “Strategic Planning for Maximum Performance” that I didn’t think would get me very far as a post. While I had some good tweets and sound bytes from Art Jackson, “The Human Performance Facilitator,” I didn’t catch anything that was especially groundbreaking for me. But then I started thinking about what I’d heard and how I felt about it, and there was some positive and encouraging material in there.

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Creating A Culture of Engagement: The HR Leader’s New Strategic Role

Tuesday, June 29, 2010

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Creating A Culture of Engagement: The HR Leader’s New Strategic Role

The days start running together when you’re up at seven in the morning after a late night, but I enjoyed the session this morning quite a bit. as I’ve said before, I’m here for the leadership, strategic planing, and culture coverage, and that’s what the session by Tom Roth was all about.

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Service: The Universal Language

Tuesday, June 29, 2010

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Service: The Universal Language

The first session I hit at the SHRM10 conference was titled “The 10 Simple Truths of Service.” I’m a bit of a fanatic when it comes to customer service, so I was intrigued to hear what the speaker, Barbara Glanz, had to say. The basis for the session came from the story of Johnny the Bagger. Johnny was an employee at a small regional grocery store in the Midwest. His efforts to go beyond the ordinary level of customer service inspired a movie and helped his company to win a national award.

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