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Paul Marciano

How to Hire Engaged Employees

Wednesday, January 16, 2013

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No organization ever became great with employees only partly in the game. An organization’s success — defined by its ability to execute on its mission — depends on fully engaged employees willing to take initiative and deliver high levels of discretionary effort. Having a highly engaged workforce begins with hiring engaged applicants. Unfortunately, most organizations [...]

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Meeting Facilitation Tips That Make a Difference

Thursday, August 2, 2012

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I find it ironic that employees in organizations of every size uniformly complain of too little communication. At the same time, meetings – intended to facilitate communication – are often perceived as a waste of time. While there is tremendous benefit realized from a well-run meeting, ineffective and inefficient meetings can lead to confusion, frustration, [...]

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The Human Cost of Workplace Bullying

Tuesday, July 24, 2012

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Sixty-eight year-old Karen Klein was just doing her job helping and protecting middle school children getting to and from school safely. On June 18, she was the one who needed protection as 7th graders taunted her to tears. Here’s the thing: Bullies on the bus often grow up to be bullies in the office. The [...]

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Why HR Must Prevent Workplace Bullying

Tuesday, June 19, 2012

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In December 2008, former Asheville Citizen-Times editor Susan Ihne filed a wrongful termination lawsuit against Publisher Randy Hammer and the newspaper’s parent company Gannett. In the suit, Ihne claimed that Hammer had bullied and harassed her. The company reportedly settled for $15 million. Be sure, many lawsuits will be brought against individuals who bully and [...]

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Understanding Workplace Bullying

Monday, June 4, 2012

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Fifth grade was the worst year of my life. A group of boys made it their mission to harass and intimidate me on a daily basis. They stole my stuff, tore up my homework, threw me into lockers, spread rumors about me, and taunted me into fighting. When these behaviors caught a teacher’s eye, the [...]

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The Power of Thanks in Driving Employee Engagement

Monday, May 14, 2012

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In every organizational survey that I have conducted over the past 25 years, the issue of inadequate recognition has appeared near the top of the list. Fundamentally, we all want to be acknowledged for the contributions that we make to our organizations. When our efforts and accomplishment are overlooked, we simply don’t feel as motivated [...]

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Do You Know Your Team’s Level of Engagement?

Monday, April 30, 2012

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The relationship between employee engagement and organizational vitality has been well documented over the past decade. Highly engaged employees are more productive and efficient, and they deliver better customer service and higher quality work. In addition, higher levels of engagement lead to less turnover and absenteeism. Engaged employees make your organization thrive; disengaged employees detract [...]

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Why Your Employee Motivation Program Isn’t Working

Monday, April 16, 2012

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Years of research unequivocally supports the conclusion that traditional employee motivation programs actually decrease the overall morale and productivity of a workforce. Unfortunately, many well-intentioned human resource professionals continue to spend their resources attempting to create motivational programs that, while they make sense intuitively, do far more harm than good. When I refer to traditional [...]

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Bridge the Gaps Between Generations in the Workplace

Monday, April 2, 2012

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In 1968, a blizzard dumped two feet of snow and six foot drifts on our small farm. After exiting our house through a second-story window, my father made his way to the barn where he discovered the shed door partly cleared away and open. Inside he found our elderly farm hand, Leo, feeding and watering [...]

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